Learner Resources-SISXCCS005 Monitor and evaluate customer service New Product Core units AHCDRG301 Install drainage

Core units AHCDRG301 Install drainage systems AHCLSC301 Set out site for construction works AHCLSC302 Construct landscape features using concrete AHCLSC303 Construct brick and/or block structures and features AHCLSC305 Construct stone structures and features AHCLSC306 Implement a paving project AHCLSC307 Implement a retaining wall project AHCPCM302 Provide information on plants and their culture AHCPGD301 Implement a plant establishment program AHCSOL303 Implement soil improvements for garden and turf areas AHCWHS301 Contribute to work health and safety processes Elective units AHCBIO303 Apply biosecurity measures AHCIRG347 Maintain pressurised irrigation systems AHCPCM303 Identify plant specimens AHCECR309 Conduct an ecological and cultural site inspection prior to works * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units HLTAID003 Provide first aid MSFGG2014 Cut thin glass by hand MSFGG2015 Process glass by basic machines MSFGG3039 Manually move glass MSFGN2001 Make measurements and calculations MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team Elective units MSMWHS200 Work safely MSFGG2013 Move single glass sheets by mechanical means MSFGG3023 Apply and handle films MSFGG3024 Form glass MSFGG3025 Apply patterns and designs to glass MSFGG3033 Install shower screens MSFGG3034 Install residential windows and doors MSFDG3002 Prepare and install architectural engineered leadlight and stained glass MSFDG3003 Paint and fire glass BSBWHS401 Implement and monitor WHS policies

Units of competency ICTCYS407 Gather

Core units FNSINC311 Work together in the financial services industry Elective Units BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBTWK301 Use inclusive work practices BSBXCM301 Engage in workplace communication FNSACM312 Reconcile financial transactions FNSASIC311 Establish client relationship and analyse needs BSBAUD412 Work within compliance frameworks BSBDAT201 Collect and record data BSBFIN302 Maintain financial records BSBINS302 Organise workplace information * We can develop additional elective units that are not listed on request (Please contact us for further information)

manage and maintain quality systems for food processing FBPFSY5001 Develop a HACCP-based food safety plan FBPTEC4006 Apply an understanding of legal requirements of food production FBPTEC4007 Describe and analyse data using mathematical principles Elective units BSBAUD501 Initiate a quality audit FBPFST4009 Label foods according to legislative requirements FBPFST5005 Examine the biochemical properties of food FBPPPL4007 Manage internal audits FBPPPL5001 Design and maintain programs to support legal compliance * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-SISXCCS005 Monitor and evaluate customer service New Product Core units AHCDRG301 Install drainageOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all