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and inclusion
participants should be able to:
Continuously assessing risk is an integral part of everyday care
sleeplessness and night time waking
Identify how to support an individual to take risks
Customer Service: Complaint Management Series_HR Management and inclusionCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.
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